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Terms & Conditions

General Terms & Conditions

Check-in time
The check-in is from 4:00pm onwards. Early check-in can be guaranteed upon payment of the previous night.

Check-out time
The check-out must be done until noon.

Early check-out
We reserve the right to charge an early departure fee if the guest decides to check-out before the scheduled date.

Late check-out
Please contact reception to request late check-out. Additional charges may apply.

Guarantee Policy
We require a valid credit card to guarantee the reservation.

Payment Policy

In order to guarantee your reservation, we require an advanced payment of 25% of the total amount of your booking. The remainder can be settled during your stay, until check-out.

In case of booking a non-refundable rate, 100% payment of the reservation will be requested.

Cancellation and No-Show Policy

From 01. November 2017 to 31. March 2018

No charge will be applied if cancellation occurs up to 24 hours prior to arrival.
24 hours or less: 50% of the total of the stay will apply.
In case of “No Show”, 100% of the stay will be charged.
In case of early departure, 50% of the cancelled nights will be charged.

From 01.April to 28. June 2018 & 01. September to 31. October 2018

No charge will be applied if cancellation occurs up to 7 days prior to arrival.
If cancellation occurs between 7 to 3 days prior to arrival, 25% of the total of the stay will apply.
Less than 3 days and up to 48 hours, 50% of the total of the stay will be charged.
Less than 48 hours prior to arrival and in case of “No Show”, 100% of the total of the stay will be charged.
In case of early departure, 50% of the cancelled nights will be charged. 

From 29. June to 31. August 2018

No charge will be applied if cancellation occurs up to 21 days prior to arrival.
If cancelled 21 days and up to 14 days prior to arrival, 50% of the total of the stay if will be charged.
If cancelled 14 days and up to 7 days prior to arrival, 75% of the total of the stay will be charged.
Less than 7 days prior to arrival and in case of “No Show”, 100% of the total of the stay will be charged.
In case of early departure, 100% of the cancelled nights will be charged.
 

Important Note: The cancellation and no-show policies mentioned above apply to all reservations, except for non-refundable reservations. For reservations with a non-refundable rate, in case of modification or cancellation will be charged 100% of the total stay.

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